Introduction

Welcome to our IT Services, we're excited to be working with you! In this article you'll find out all the information you need to work with us and access our services.

Contact Support

To access support you have two (2) options:

Urgent Requests: Call +44 115 857 6826
Non-Urgent Requests: Log a ticket using our Desktop & Mobile App - ITSupportPanel.

NOTE : In the event that you are unable to use the ITSP app and it's not urgent enought to call, all support communications are to be through our support mailbox which has the address support@lorica.net. Any other communications are not logged or regularly monitored and may not receive a response in a timely manner. Also, any SLA timers will not be triggered unless support procedure is followed.

Update

Please note, the previous Lorica agent should no longer be used. The icon will be removed soon.

ITSupportPanel

To make accessing our IT services easy, you now have access to your very own innovative Desktop & Mobile App - ITSupportPanel.

How to Use ITSupportPanel

It's easy, all you need to do is:

Find the IT BUTTON on your desktop, in Microsoft Teams OR in your task tray as seen in the image below.
Open the App.
You can now:
- Log Tickets (Take Screenshots, Attach Files, Fill in Forms etc)
- View Tickets
- Read News
- Access Apps and Support Tools

IMPORTANT

The Subject line will become the title of the ticket. Please try and make this short and appropriate. So, "help", or your company name won't cut it. Thanks.

Our Services

Our company provides a one-stop shop IT Services experience and our goal is to deliver Peace of Mind and Business Continuity to your organisation.

Hours Of Operation

Our hours of operation are 8:30am - 5:30pm, Monday to Friday. After hours support is available as an optional service.

Questions?

If you have any questions please contact your Account Manager and we'd be happy to help.

Lorica RMM Agent

PC Version – click here

Apple Mac version – click here

Click one of the links above when advised by a Lorica technician.
You will need to download and run the program.